The term service has now been expanded to “customer service” and is the basic mantra for every business organisation to succeed. The market forces have moved so dynamically over the past few decades that for every product or service if one organisation does not measure up to the expectations of the customer, there are at least a dozen others to snatch away the customer. For good measure, the channels to reach the customers have also spread far and wide. In the automobile sector, this factor is all the more visible and essential because cars are expensive products and they need to be serviced periodically and the quality of service the customers receive impacts the service station, the dealer and the manufacturers. These points were expressed by a very senior executive connected with jeep service in Australia and he goes on to stress that the company will give top priority to servicing of their vehicles.
Service and Sales Interconnected
Again, harking back a few years, most top brands would want to sell more cars and the marketing team would think it had done its job if it shows just the sales numbers at the end of the financial year. The service function was not given so much importance. But now, even a minor slip-up in service could lead to repercussions in the image of the brand itself. This is also one of the reasons why the automobile manufacturers have brought in massive improvements in their standard operating procedures for vehicles handled by their dealers across the country. There will be uniform set of drills when a car rolls in for Jeep service at any of their dealerships. There would be the new jeep car Brisbane residents drive and is scheduled for free services as mentioned in the service book that comes with the new car. In other cases, the procedure could be different.
Price Capped Servicing
This is another facility built by companies through a lot of feedback from the car owners. The customer is keen to know how much it would cost to maintain his or her car. To make it easier for them, the jeep car service Brisbane agency would offer them a standard package where the key parts are checked/ replaced and servicing done as required by the distance the vehicle has run and the cost of these services is pre-fixed. There are, therefore, no surprises as far as the customer is concerned.
Pamper the Customer with More
Yet another custom now followed by jeep service and perhaps many others also is to offer a replacement car when your car is being serviced. Of course, you have to make a booking in advance and the agency will have the other car ready. You can take your car to the service station, drop it off for the service and pick up the replacement vehicle. Apart from this, the wait at the jeep service station is also sought to be made comfortable and not so boring.
Having your new or old car serviced at an authorized service station has turned into a pleasant experience these days. For information on car servicing company and services, you can visit the sites like http://www.brisbanecityjeep.com.au could be of help.